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Terms and conditions

Aparthotel ‘Stephan Jantzen’s terms and conditions

By booking, each tenant as well as the people registered by him agree to the obligations set in these Terms and Conditions.

Reservation and booking confirmation
The rental contract is effective once you have confirmed your booking in written form. We reserve the right to correct any errors due to print or calculation errors.

You are required to pay a deposit of 20% of the total rent and send us a confirmation together with the written confirmation of your booking.
The final payment must be received 30 days before the holiday begins.
For last minute bookings, i.e. less than 30 days before arrival, the full rental price is due immediately upon booking or on arrival.
Accommodation tax is not included in the price.

Your stay in the accommodation unit
The lease is valid for the confirmed time. The apartments are available from 02:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure (cleaning time).
The accommodation unit cannot be occupied and used by more customers than the number listed in the reservation. In such case, the host has the right to deny accommodation to the extra customers.
Exceptions can be made only in some cases after reaching an agreement with the host. The host has the right, after prior consultation with the tenants, to enter the accommodation unit.
In exceptional circumstances, e.g. danger to other guests, upon clear indication by other tenants or for repairs, the landlord is allowed to open and enter the unit even without the presence of the tenant.
The tenant is obliged to treat the apartment and its equipment with care and immediately report any damage to the owner incurred during the rental period in the apartment and all associated facilities, and replace it if necessary.

For longer stays the residence also offers an intermediate cleaning service including a new set of towels each 3- 4 days. Changing of bed linen is free on the 7th day. If a daily cleaning is desired, extra costs of 5.00 Euro per day will be charged. This needs to be requested upon your arrival at the front desk.

Telephone / Fax
The accommodation unit is equipped with a telephone which needs to be activated at the reception. Fax service is at the front desk.

Internet
Wireless Internet connection. Free wireless internet for our guests in the apartment.

Cancellation
A necessary cancellation of the trip prior to departure must be notified in writing.
For reservations of longer duration we recommend to take out a cancellation insurance offered by ETI ¬¬– the European Travel Insurance AG .
Contract a Cancellation Insurance online here.

In this case, the landlord is entitled to a compensation claim as follows:
Cancellation fees:
up to 31 days before arrival: 25,00 Euro lump-sum settlement
30 – 21 days: 25 % of the total rental costs
20 – 8 days before arrival: 50 % of the total rental costs
7 – 1 days before arrival: 80 % of the total rental costs
No-Show: 100 % of the total rental costs
Alternatively, a tenant can propose a replacement tenant under the same rental conditions for the agreed period. In that case, the landlord has to be presented with a binding commitment on time before the arrival date. If the requirements are met, no additional costs will incur.
The landlord may terminate the agreement after the beginning of the rental period without compliance with a deadline if the tenant keeps on disturbing the other tenants in the facility despite a prior warning, or if he violates the contract to such an extent that immediate termination of the contract is justified.
Should the landlord terminate the agreement for a justified reason, he is entitled to the full rental price minus the half of the rent for the remaining rental period, incl. all additional costs.

Liability of the landlord
The landlord is liable for the proper provision of the rented accommodation unit. Liability for any faults or failures in the water, gas and electricity supply is, nonetheless, hereby excluded, as due to a force majeure. The landlord cannot be held liable for road and construction work, which he is not directly responsible for.

Warranty
If the accommodation unit is not found in the contractual condition, the tenant can demand redress. This will require – irrespective of the previous obligation of the landlord – the participation of the tenant. Therefore, the tenant is obliged to do everything in his power to contribute to alleviate the defect and to avoid possible damages. He is in particular obligated to report complaints immediately.

Final provisions
Should a stipulation of these terms and conditions be or become ineffective, it will be substituted by the contracting parties with an effective stipulation economically closest to what is wished for by the contracting parties.
This also applies to the cancellation of this written form requirement. Verbal collateral agreements do not exist. Place of fulfilment is the registered office of the hotel. The exclusive place of jurisdiction for commercial transactions is the registered office of the hotel. The laws of the Federal Republic of Germany apply exclusively.
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Status 31.07.2015
Aparthotel Stephan Jantzen represented by Neue Admirals Hotel & Gastro GmbH
Am Strom 109, 18119 Rostock-Warnemünde
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